FREQUENTLY ASKED QUESTIONS

What are your opening times?

Diamond Day Nursery is open Monday to Friday 7:30am - 6:00pm

How often will my child go outside?

If possible we access outdoor play everyday and at all times of the year, it is therefore important that suitable footwear and clothing is provided for all weather.

What would I need to bring to nursery each day?

We would appreciate it if you could provide a spare set of clothes clearly labeled with your child’s name on in a bag or rucksack. It is also necessary to supply appropriate outdoor clothing suitable for our outdoor play activities. If possible we access outdoor play at all times of the year, therefore your child will need a coat and suitable footwear in all weathers (i.e. wellies).

Please see below for a list of examples you may expect to provide for your child each day:

Slippers, change of trousers, underwear, socks, wellies, suncream, sunhat, winter hat, scarf, gloves, coat.

Children will need a water bottle with their name clearly written on. For babies and toddlers we also ask that parents provide nappies or pull ups, if your child requires them, baby wipes, bottles and formula, dummies, comforter, creams (unopened as staff are required to open and label creams to ensure they keep to the use by date for health regulations).

How long will it take for my child to settle at nursery?

Children usually settle within the first couple of weeks, all children are different and so this may be sooner for some or may take longer with others. Here at Diamond Day Nursery we offer three 2 hour settling in sessions before your child starts with us.

On the first settling in session we ask that parents stay with their child, interact with the staff and explore the toys to encourage your child to do the same. By showing your child that you are comfortable and happy in a nursery environment it will allow your child to settle sooner.
During the second visit we ask that parents stay in the room for one hour and then move into another room to fill out paperwork for the second hour, if necessary, explaining to the child where you will be if they need you. On the third visit we ask parents to leave the building for the two hours, this gradually allows your child to settle before their first big day.


How long should I keep my child away from nursery if they are unwell?

If your child has sickness/diarrhoea the nursery requires 48 hours clearance before they return. If your child becomes unwell while at nursery or we feel your child is not well enough to be at nursery we will telephone you to come and collect your child. This is to comply with environmental health regulations to prevent the spread of infectious illnesses.

What if my child requires medication?

The Nursery is happy to administer medication to a child as long as they are well enough to be at Nursery. Parents/Carers will be asked to sign a medicine sheet when they drop off and collect their child. We are only able to administer Calpol if your child shows any sign of being unwell i.e. high temperature or a general sign of being unwell; we cannot administer Calpol for any other reason unless it has been stated by the child’s doctor. We will administer prescription medicines as long as the medicine has been prescribed for the child by their doctor and the label can clearly be seen. We are unable to administer any other over the counter medicines.

How are the fees paid?

We ask payments to be made via standing order/bank transfer, however we will accept cash and provide a receipt. Nursery fees are required one month in advance.

Do you cook your own food?

Diamond Day Nursery employs an onsite nursery cook who prepares and cooks all meals from fresh ingredients. Babies that are moving onto solids are given puréed versions of the same nutritious meals.

What happens if my child has an accident at nursery?

If your child has an accident whilst in our care, they will be treated accordingly, this is usually a cold compress being applied to bumps and scrapes, you will be asked to sign an accident sheet when you collect your child to verify you have been informed. In the case of a serious accident we will do our best to contact the nominated parent/carer, if this is not possible we will seek medical attention for your child i.e. take them to the hospital. We will take along all their details whilst trying to contact you.

Do you have a curriculum? What kind of activities do you provide?

We follow the Early Years Foundation Stage (EYFS). The EYFS Statutory Framework set the standards for the learning, development and care of children from birth to 5 years old. We enjoy a wide range of activities such as music & movement, story time, building, malleable play, cooking, dressing up, gardening & planting, discovery, creating masterpieces for the kitchen fridge etc. Each activity planned links into the EYFS to allow your child to learn and develop through play.

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